FAQs
1.WHAT IS REFINEDBAGS?
REFINEDBAGS handbags are inspired by the original designer bags. There are many grades of replicas depending on the materials used and the workmanship. We have been in this business for many years and are always updating every detail to the even smallest one. We are committed to bringing you quality products at different price points. Make you spend much less money to buy brand designer products.
2.Do I need to have an account to order?
No, you can also place an order as a guest. However, there are some perks if you have an account with us.
3. HOW AUTHENTIC LOOKING ARE YOUR BAGS?
Our bags are nearly identical to the real thing. 1:1 Counter Quality Mirror replicas.
4. WILL I BE TAXED?
Prices displayed on our website are in US dollars and include tax, which means that you do not have to pay tax when you receive your order.
5. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all Visa, Mastercard, American Express, Discover, and PayPal.
6. HOW DO I TRACK MY ORDER?
Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery.
You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.
Please contact our customer service team admin@refinedbags.com
)if you have any problem tracking your order.
7. WILL I BE ABLE TO EXCHANGE MY PURCHASE FOR ANOTHER STYLE?
Yes, size exchange is available under the condition that the item(s) is unused and still have the REFINEDBAGS tags attached.
A request for exchange can be made within 7 days of the delivery date. Please state the exchange reason and your desired size when contacting our customer service team.
Please be mindful that the buyer is responsible for all shipping fees (return & reship) plus the price difference for the size change and the return address will be provided after the exchange is confirmed by our team.
Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.
8. CAN I AMEND OR CANCEL MY ORDER?
We’re sorry that once the order has been placed, we cannot amend the order details. However, If you have changed your mind about your purchase, you have the option to cancel it before the order was shipped by message us on our website for the cancell ation request.
9. WHAT IF THE PRODUCT I RECEIVED ARE DEFECT OR NOT THE PRODUCT I ORDERED?
We’re sorry to hear that the item did not meet your expectation. Please contact our customer service team (admin@refinedbags.com
) so we can look into further details for you.Once we know the details of the problem, we will deal with the product replacement or full refund for you as soon as possible.
10. DO YOU SHIP WORLDWIDE?
No, currently we can only process orders within the United States, Canada, United Kingdom, Australia, New Zealand, and the European Union (Germany, France, Italy, Austria).
11.HOW DO I TRACK MY ORDER?
Simply log in to your account to view the latest status. You can also use the order status link in the order confirmation email to track your order’s progress through our process.
After your order has shipped, you will receive an email with tracking details so you will know when to expect delivery.
You can track your package by visiting the courier’s online tracking system. Please note that it may take up to 24-48 hours for the shipping status to be updated after the courier picks up the order.
If you encounter any issues tracking your order, please contact our customer service team.
12. WHY HASN'T MY ORDER SHIPPED OUT?
All orders are processed and shipped from our warehouse in Singapore. Please allow extra time to process your order during holidays and promotional periods.
We process orders Monday through Friday. Orders will be processed within 1-3 business days after the order date and shipped the next day after processing. Please note that we do not ship on weekends.
If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will not be unable to make any changes.
If you just received a shipment notification please allow 1 to 2 working days for the tracking information to update.
13. What if I have more questions or need assistance?
Our customer service team is here to help! You can reach us via email at admin@refinedbags.com
or through our live chat feature on the website. We’re available 24/7 to assist you.
